We submit any refund you make to your customer's bank immediately. They will then receive the funds from a refund in their account approximately 5–10 business days after the original refund. (This is an aspect of how the banking system works.)
Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.
When a charge is refunded inside the authorization period of a charge (partial or full) the customer might not see a line item on their statement for a refund as we simply adjust the capture amount for the charge when it settles. They might still see the charge as “Pending” on their statement until the period expires.
If you would like assistance in determining the status of a refund you have processed, you are welcome to contact us for a refund reference number.